Troubleshooting

Status form is not visible on the profile

Check user role permissions. Go to WB Plugins > BuddyPress Status > General and confirm the member’s role is checked in the “User roles allowed to post status updates” section. Administrators always see the form; all other roles require explicit permission.

Check that BuddyPress is active. The plugin depends on BuddyPress being installed and activated. Go to Plugins and confirm BuddyPress is active.

Check the General Settings toggle. Confirm that Enable status display on user profiles is turned on and that you clicked Save Changes after enabling it.

Statuses are not showing up after posting

Check the browser console for JavaScript errors. Open your browser’s developer tools (F12) and look at the Console tab. Errors there point to JavaScript conflicts.

Try disabling other plugins temporarily. Conflicts with other plugins — especially those that modify BuddyPress or load their own version of libraries — can prevent the AJAX save from completing. Disable other plugins one by one to isolate the conflict.

Clear the browser cache. Cached JavaScript can cause stale behavior. Clear the cache or try in a private/incognito window.

Emoji picker does not open

Check for JavaScript errors. Open the browser console and look for errors after clicking the emoji button.

Check for Font Awesome conflicts. BuddyPress Status loads Font Awesome 6.5.1 for activity icons. If another plugin or theme also loads Font Awesome, there can be a conflict. The plugin attempts to resolve this automatically by deregistering older versions. If conflicts remain, try disabling other plugins one by one to find the source of the conflict, then contact support with the plugin name so the team can advise a workaround.

Test in a different browser. If the picker works in one browser but not another, the issue is browser-specific. The emoji picker requires a modern browser.

Character counter shows an unexpected number

Emojis are multi-byte Unicode characters and some count as 2 characters. This is expected behavior and matches how the server-side validation counts them. The displayed counter and the actual saved length will match.

Feeling activities are not visible on the status form

Go to WB Plugins > BuddyPress Status > General and confirm Enable feelings and activities in status updates is toggled on. Click Save Changes if you make a change.

Status appears in the wrong position on the member directory

This is typically a theme CSS issue. The plugin outputs status text in a specific location within the member card markup. If your theme uses a non-standard layout, you may need to add CSS to your child theme to adjust positioning.

Statuses disappeared after updating the plugin

Statuses are stored in WordPress user meta (bpsts_saved_status and bpsts_user_icon). They are not removed during updates or deactivation. If statuses are missing, check whether the user meta exists using WP Admin > Tools > Site Health > Info > Database, or query user meta directly via WP-CLI:

wp user meta get <user_id> bpsts_saved_status

Getting further help

If none of the above resolves your issue, gather this information before contacting support:

• WordPress version
• BuddyPress version (or BuddyBoss Platform version)
• BuddyPress Status plugin version (3.2.1 is current)
• Theme name and version
• A list of active plugins
• The exact error message or behavior you observe
• Steps to reproduce the issue

Submit a support ticket at wbcomdesigns.com/support.