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Troubleshooting (Employers)

Common things employers hit, in plain language. If you’re a site owner / admin, see admin-guide/07-troubleshooting.md for the admin-side debug path.

“I posted a job but it isn’t showing up”

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Three things to check, in order:

  1. Is it pending approval? Go to your Employer Dashboard → My Jobs. If the job is there with status “Pending” or “Under Review”, the site is configured to require admin approval. Contact the site admin or wait for approval.
  2. Is it past the deadline? If you set an “Apply by” date in the past (or your draft sat too long and the date came and went), the job auto-expires. Open it from your dashboard and either extend the deadline or republish.
  3. Did the submit actually complete? Your dashboard shows every job you’ve created. If it’s not there, the form didn’t save - usually because of a network blip. Re-submit.

“Applicants aren’t coming in”

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Posting alone doesn’t bring traffic. Check:

  • The job is on /find-jobs/ - visit it from a private window. If you can’t find it there, candidates can’t either.
  • Your job’s URL has been shared. Share on LinkedIn, your company’s social channels, internal Slack. New job boards build traffic over months.
  • The “Apply by” date isn’t past. Expired jobs disappear from the default listing.
  • Your category, location, and type are typical search terms. A “Senior Frontend Engineer” gets more eyeballs than a job filed as “Other → Other”.

“I keep getting ‘Insufficient credits’ when I try to post”

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The site charges credits per posting. Your balance is on the Employer Dashboard → Credits panel.

  • You need to buy more. Click “Buy Credits” and complete the checkout. Once the order completes, your balance updates and you can post.
  • You bought credits but they didn’t add. Wait 1-2 minutes (the dashboard caches the balance briefly). If still missing, contact the site admin with your order/receipt number.
  • Different boards cost different amounts. Switch to a cheaper board in the post-a-job form if it suits your role.

“My company profile changes aren’t saving”

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  • Edit from the dashboard. The company profile is edited from Employer Dashboard - Profile (then Save Profile), not from the public company page.
  • Company name is required. It’s the only required field. If you clear it, the save is blocked with “Company name is required.” All other fields are optional.
  • Save the profile before uploading a logo. Logo upload only becomes available after the profile has been saved once.
  • Special characters. If you pasted text with emoji or unusual characters and the save fails, copy the text into a plain editor first and re-paste.

“I’m not getting email notifications about new applications”

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  • Check your spam folder. Most “missing email” complaints are spam-filter issues.
  • Confirm the email on your account is correct. Open Employer Dashboard - Settings (Account Settings) and check the Email field. New-application emails go to that address.
  • The site’s email might not be configured properly. Contact the site admin and ask them to verify SMTP / email sending is working, and that the “new application” notification template is enabled in Career Board - Settings - Emails.

“The ‘Apply on Company Site’ button is missing from my job”

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You set an external Apply URL but it isn’t showing? Two things:

  • The URL must start with http:// or https://. Just typing company.com/careers won’t work - the plugin filters out URLs without a scheme.
  • It only appears on the public job page. When you preview from your dashboard, the form’s preview pane might not show it
    • check the live job URL instead.

“Candidates report the apply form is broken”

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  • They might not be logged in. If your site requires login to apply, the Apply button shows but the form short-circuits. Tell candidates to register or log in first.
  • The site might have anti-spam (Turnstile/reCAPTCHA) enabled. Adblockers or strict browser settings can block the captcha script. If a candidate reports this, ask them to try in a different browser.
  • The resume file is too large. Default limit is 5 MB. Larger files get rejected at upload. Ask the candidate to resize/ re-export their PDF.

“I can’t see the Pro features I’m paying for”

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  • Pro plugin needs to be installed AND active. Site admin needs to do this - you can’t enable it from your dashboard.
  • License needs to be activated. Site admin enters the license key under Career Board → Settings → License.
  • Some features depend on configuration. Job Map needs Google Maps API key, AI needs an OpenAI/Anthropic key, alerts need cron working. Site admin handles all this.

I’m stuck - what should I send my site admin?

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Send them:

  1. The URL of the page where the problem happens.
  2. A screenshot of what you see vs. what you expect.
  3. The time and date the problem occurred (helps them check logs).
  4. Your user account email (so they can find your record).
  5. If applicable: your order/transaction number, the job title, the candidate’s email.

Don’t send screenshots of payment info or sensitive HR data - just the descriptive details.

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