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Requirements and FAQs

Requirements collect the information vendors need from buyers before starting work. FAQs answer common buyer questions right on the service page. Together, they smooth out the order process and reduce back-and-forth messages.

Requirements: Collecting Buyer Information

Section titled “Requirements: Collecting Buyer Information”

Why Requirements Matter

Section titled “Why Requirements Matter”

After a buyer places an order, the vendor needs specific information to get started. Requirements are custom questions the buyer answers before the vendor begins work. Good requirements mean fewer delays, fewer misunderstandings, and smoother orders.

How Requirements Work in the Order Flow

Section titled “How Requirements Work in the Order Flow”
  1. Buyer purchases the service
  2. Order status becomes “Pending Requirements”
  3. Buyer sees a form with the vendor’s questions and fills it out
  4. Once submitted, the order status moves to “In Progress”
  5. The vendor receives a notification and starts working

If the buyer does not submit requirements, the vendor cannot begin. This protects both parties by ensuring the vendor has what they need upfront.

Requirement Types

Section titled “Requirement Types”

You can choose from four answer types for each question:

Type What Buyers See Best For
Short text A single-line text field Business name, website URL, email address
Long text A multi-line text area Project description, detailed preferences, content briefs
File upload A file upload button Logo files, brand guidelines, reference images, documents
Dropdown A list of predefined options Style preferences, industry type, color scheme

Setting Up Requirements

Section titled “Setting Up Requirements”

For each requirement, vendors provide:

  • The question – Clear, specific questions get better answers. “What is your brand’s primary color?” is better than “Tell me about your brand.”
  • Answer type – Choose from the four types above
  • Required or optional – Mark truly essential information as required; keep nice-to-have questions optional
  • Dropdown options – If using the dropdown type, provide comma-separated choices (e.g., “Modern, Classic, Minimalist, Vintage”)

Limits

Section titled “Limits”
Free Pro
Requirements per service 5 Unlimited [PRO]

File Upload Details

Section titled “File Upload Details”

When a requirement uses the file upload type, buyers can upload a wide range of file formats:

  • Images: JPG, PNG, GIF, WebP
  • Documents: PDF, DOC, DOCX, TXT, RTF, CSV
  • Spreadsheets: XLS, XLSX
  • Presentations: PPT, PPTX
  • Archives: ZIP, RAR, 7Z
  • Audio: MP3, WAV
  • Video: MP4, MOV, AVI
  • Design files: PSD, AI, EPS, SVG

Maximum file size: 50MB per file. All uploaded files are private and only accessible to the buyer, vendor, and admin.

Tips for Writing Good Requirements

Section titled “Tips for Writing Good Requirements”
  • Ask only what you need – Too many questions reduce the chance buyers complete them
  • Be specific – “What three colors represent your brand?” beats “Tell me about your style”
  • Give examples – Add helpful context to your question text
  • Put the most important questions first – If a buyer stops partway through, you still get the essentials
  • Keep optional questions at the end – Required information first, nice-to-haves second

FAQs: Answering Common Questions

Section titled “FAQs: Answering Common Questions”

Why FAQs Matter

Section titled “Why FAQs Matter”

FAQs appear on the service page and help buyers make a decision without needing to message the vendor. They reduce the number of pre-purchase questions and increase buyer confidence.

Limits

Section titled “Limits”
Free Pro
FAQs per service 5 Unlimited [PRO]

What to Include in Your FAQs

Section titled “What to Include in Your FAQs”

Cover the questions buyers ask most often:

  • What do you need from me to start? – Summarize your requirements
  • How many revisions are included? – Explain per package
  • What if I need changes after delivery? – Set expectations on post-delivery edits
  • Do you offer rush delivery? – Point buyers to the add-on if available
  • What is your refund policy? – Be upfront about when refunds are or are not available
  • How will we communicate? – Explain the built-in messaging system

Tips for Great FAQs

Section titled “Tips for Great FAQs”
  • Keep answers to 2-3 sentences – Buyers scan, they do not read essays
  • Use plain language – Write like you are talking to a friend
  • Update based on real questions – When buyers keep asking the same thing, add it as a FAQ
  • Address objections – If buyers hesitate for a specific reason, answer it proactively
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