Reviews

The review system allows vendors and customers to exchange star ratings and written feedback after a service order is completed.

When Reviews Are Available

Reviews become available after the customer accepts the final delivery. Both parties can leave a review:

Customer reviews the vendor — rates the service quality, communication, and delivery
Vendor reviews the customer — rates the customer’s communication and cooperation

Submitting a Review

Navigate to the completed service order page
Select a star rating (1 to 5 stars)
Write an optional review message
Submit the review

Star ratings are validated to ensure they fall within the 1-5 range. Duplicate reviews on the same order are prevented.

Review Display

Reviews appear on the service order page after submission. Both the customer’s and vendor’s reviews are visible to both parties.

WooCommerce Review Sync

When enabled, service reviews are also added as WooCommerce product reviews on the service product page. This gives the product a star rating that appears in the shop catalog.

Enabling Sync

Navigate to WP Admin > Woo Sell Services > General Settings
Enable Sync Reviews with WooCommerce Reviews

How Sync Works

When a customer submits a service review with sync enabled:

The review is saved as a service review (internal)
A corresponding WooCommerce product review is created
The product’s average rating updates
The review appears in WP Admin > WooCommerce > Reviews

Duplicate prevention ensures that the same order does not create multiple WooCommerce reviews.

Review Notifications

Event	Notification
Customer submits review	Vendor receives email and live notification
Vendor submits review	Customer receives email and live notification (if enabled)

The review notification email can be enabled or disabled in the Notification Settings.

Review Storage

Service reviews are stored as order meta using the woo_sell_user_rating meta key. The meta value contains the star rating and review text for both the customer and vendor reviews.