Before You Contact Support

Complete this checklist to get faster help.

Quick Fixes to Try First

Before emailing support, try these:

• Clear browser cache - Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
• Clear site cache - If using caching plugin, purge all cache
• Try incognito mode - Test in private browser window
• Try different browser - Chrome, Firefox, Safari, or Edge
• Wait 5 minutes - Sometimes servers need time to process

Information to Gather

Support needs this information to help you quickly:

1. Version Numbers

WordPress Version:

• Go to Dashboard > Updates
• Note the version number (e.g., 6.4.2)

BuddyX Pro Version:

• Go to Appearance > Themes
• Click on BuddyX Pro
• Note version in theme details

PHP Version:

• Go to Tools > Site Health > Info > Server
• Find PHP version (e.g., 8.1)

2. Screenshot of the Problem

Take a screenshot showing:

• The exact error or issue
• The URL where it happens
• Any error messages

How to screenshot:

• Windows: Press Windows + Shift + S
• Mac: Press Cmd + Shift + 4

3. Steps to Reproduce

Write down exactly how to see the problem:

1. Go to [specific page]
2. Click [specific button]
3. See [specific error]

4. What You’ve Already Tried

List troubleshooting steps completed:

• Cleared browser cache
• Cleared site cache
• Disabled plugins
• Switched to default theme
• Checked Site Health

Site Health Report

Copy your site info for support:

1. Go to Tools > Site Health
2. Click Info tab
3. Click Copy site info to clipboard
4. Save this text to include in your email

Plugin List

If asked, provide your active plugins:

1. Go to Plugins > Installed Plugins
2. Screenshot or list all active plugins

Support Email Template

Copy and fill in:

SUBJECT: [Brief description of issue]

WEBSITE URL: [your-site.com]

WORDPRESS VERSION: [e.g., 6.4.2]
BUDDYX PRO VERSION: [e.g., 5.0.0]
PHP VERSION: [e.g., 8.1]

PROBLEM DESCRIPTION:
[Describe what's happening]

STEPS TO REPRODUCE:
1. [First step]
2. [Second step]
3. [What you see]

WHAT I'VE TRIED:
- [List troubleshooting steps]

SCREENSHOT: [Attach image]

SITE HEALTH INFO: [Paste copied info]

Response Times

• License holders: 24-48 business hours
• Weekends/holidays: May take longer

Contact

Email: support@wbcomdesigns.com

Include:

• Completed checklist above
• Screenshot of issue
• Site Health info

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Related Documentation:

• Troubleshooting Guide
• FAQ