Emails

Emails

Eventonomy sends automated emails for key moments: RSVP confirmations, event submissions, magic-link management links, order receipts, and event cancellations. You control the sender identity and which emails fire.

What You Will Learn

• Which emails Eventonomy sends and when
• How to set the sender name and address
• How to enable or disable specific email types
• How to customize email content with hooks
• What Pro adds to the email system

Email Settings

Go to Eventonomy → Settings → Messaging → Email to configure:

Setting	Default	Description
Email attendees when their RSVP is confirmed or cancelled	On	Sends a confirmation to the attendee when they RSVP, the waitlist and maybe notices, and a notice when their RSVP is cancelled. It also controls the waitlist-promotion email, so switching it off stops all of them.
Email an admin when someone submits an event	On	Notifies site admins of new event submissions (useful when Approval mode is on).
From name	Site name	The sender name shown in the attendee’s inbox.
From address	WordPress admin email	The sender email address. Make sure this matches a domain you have SPF/DKIM set up for.

Note: If your emails end up in spam, ensure the From address is on a domain with proper SPF, DKIM, and DMARC records, or use a transactional email service (SendGrid, Mailgun, Postmark) via an SMTP plugin. Step-by-step fix: How to Keep Eventonomy Emails Out of Spam.

Emails Eventonomy Sends

Email	Trigger	Recipient
RSVP confirmation	Attendee RSVPs Going and has a place	The attendee (member or guest)
Waitlist placement	Attendee RSVPs Going to a full event and is put on the waitlist	The attendee (member or guest)
Maybe noted	Attendee answers Maybe (a No sends no e-mail)	The attendee (member or guest)
RSVP cancelled	The attendee cancels their RSVP, or an organizer cancels it (single or bulk). Says who cancelled it.	The attendee (member or guest)
Magic-link management	Guest RSVPs (automatically) or requests a new link	The guest
Order confirmation	Order completes successfully	The buyer
Order refunded or cancelled	Order is refunded, or a cancelled order is reversed	The buyer
Event cancellation	Event status changes to Cancelled	Everyone registered as Going, Maybe, or on the waitlist
Event update	The date, time, or venue of a published event changes	Everyone registered as Going, Maybe, or on the waitlist
Event submission	Member creates a new event	Your site admin address
Approval result	Admin approves or rejects a pending event	The event organizer
Waitlist promotion	A Going spot opens and a waitlist attendee is promoted	The promoted attendee
Event reminder	1 day and 1 hour before the event starts (offsets filterable; Pro sets one custom lead time)	Everyone registered as Going
Organizer message (blast)	An organizer sends a message from the Manage Attendees panel	The audience the organizer picked: Going, or Going plus waitlist
Event reported	A member reports an event for moderation	Your site admin address

Pro adds two more:

Email	Trigger	Recipient
New event from a followed organizer (Pro)	An organizer someone follows publishes a new event	Every follower who has notifications on for that follow
Payout receipt (Pro)	You record a payout to an organizer	The organizer who was paid

Emails Use a Branded HTML Shell

All emails are wrapped in a minimal branded HTML shell with the site name in the header. The shell is filterable; see Hooks & Filters for the evnm_email_subject, evnm_email_body, and evnm_email_recipients filters.

Customizing Email Content with Hooks

// Change the RSVP confirmation subject
add_filter( 'evnm_email_subject', function( $subject, $email_key, $data ) {
    if ( 'rsvp_confirmation' === $email_key ) {
        $subject = 'You are going to: ' . $data['event']['title'];
    }
    return $subject;
}, 10, 3 );

// Add a recipient to the submission notification
add_filter( 'evnm_email_recipients', function( $recipients, $email_key, $data ) {
    if ( 'event_submitted' === $email_key ) {
        $recipients[] = 'events-team@example.com';
    }
    return $recipients;
}, 10, 3 );

Valid $email_key values in the Free plugin: rsvp_confirmation, rsvp_waitlisted, rsvp_maybe, rsvp_cancelled, magic_link, order_confirmation, order_refunded, event_reminder, rsvp_waitlist_promoted, event_cancelled, event_updated, event_submitted, event_approved, event_rejected, event_blast.

Eventonomy Pro adds two more: new_event (a followed organizer published something) and payout_receipt (an organizer was paid). Pro also takes over order_confirmation while it is active, so the Free version of that email stands down and buyers never get two.

The event-report alert to your admin address is deliberately outside this pipeline, so it has no email key and can never be suppressed by an unsubscribe.

Pro: Custom Email Templates

Pro - Custom email templates require Eventonomy Pro.

Eventonomy Pro lets you rewrite the subject and body of five of these emails from Settings → Messaging → Email templates (Pro), using placeholders for event details, attendee name, and order information. The other emails keep Eventonomy’s built-in wording. See Email Templates for the full list and every placeholder.

What’s Next?

Learn how the built-in event reminders work, and what Pro adds with custom timing and SMS. And if any email is landing in spam, fix the sending path first: How to Keep Eventonomy Emails Out of Spam.

Reminders & SMS →