Survey Responses

View, manage, and export survey responses. Track completion rates, send email notifications, and analyze user feedback from your WB Surveys.

Accessing Responses

Navigate to WP Admin → WB Surveys → Responses

View all survey submissions in one centralized location.

Response List

Response List View

The responses page displays all survey submissions across all surveys.

List Columns

Column	Information
Survey	Survey title with link
Respondent	User name or email (guests)
Status	Completed or Started
Started At	Timestamp when begun
Completed At	Timestamp when finished
IP Address	Respondent’s IP
Actions	View, Delete

Filter by Survey: Dropdown to show responses for specific surveys only.

Filter by Status:

All — Show both completed and started
Completed — Only finished surveys
Started — Abandoned/incomplete surveys

Filter by Date Range: Select start and end dates to narrow results.

Apply Filters: Click Filter button to refresh the list with your criteria.

Viewing Individual Responses

Click View on any response to see detailed answers.

Single Response

Response Details

Header Information:

Survey title
Respondent name/email
Submission status (Completed/Started)
Started timestamp
Completed timestamp
IP address
User agent (browser/device)

Answers Section: All questions with user responses displayed in order:

Question Type	Display Format
Text	Plain text answer
Textarea	Multi-line text answer
Multiple Choice	Selected option(s)
Checkbox	Checked items list
Dropdown	Selected value
Rating	Star/number rating
File Upload	Download link

Response Actions:

Export — Download this response as JSON
Delete — Remove permanently

Response Statistics

View survey performance metrics at the top of each survey’s response page.

Key Metrics

Metric	Calculation
Views	Total survey page loads
Starts	Unique users who began
Completions	Finished submissions
Completion Rate	(Completions / Starts) × 100

Interpreting Stats

High completion rate (80%+):

Survey is engaging and clear
Appropriate length
Well-designed questions

Low completion rate (below 50%):

Survey too long
Confusing questions
Technical issues
Timing/expiration problems

High starts, low completions:

Survey abandonment issue
Consider shortening
Review question order
Check for required fields blocking progress

Exporting Responses

Export survey data for analysis in spreadsheet or data tools.

CSV Export

From Admin Panel:

Navigate to WB Surveys → Responses
Filter to desired survey
Click Export CSV button
File downloads automatically

CSV Format:

First row: Column headers (question titles)
Subsequent rows: One response per row
Includes metadata: ID, user, timestamps, status

JSON Export via REST API

Endpoint: GET /wp-json/wbsurvey/v1/responses/export/{survey_id}

Parameters:

Parameter	Type	Purpose
`survey_id`	int	Survey to export
`status`	string	Filter: completed/started/all
`start_date`	string	Filter from date (Y-m-d)
`end_date`	string	Filter to date (Y-m-d)

Example Request:

curl -X GET "https://yoursite.com/wp-json/wbsurvey/v1/responses/export/42?status=completed"

Response Format:

{
  "survey_id": 42,
  "survey_title": "Customer Satisfaction",
  "export_date": "2026-02-14",
  "total_responses": 150,
  "responses": [
    {
      "id": 1,
      "user_id": 5,
      "email": "user@example.com",
      "status": "completed",
      "started_at": "2026-02-10 10:30:00",
      "completed_at": "2026-02-10 10:35:00",
      "ip_address": "192.168.1.1",
      "response_data": {
        "question_1": "Very satisfied",
        "question_2": "5 stars"
      }
    }
  ]
}

Email Notifications

Configure automated emails for survey events.

Admin Notifications

Triggered when: A survey is completed

Sent to: Admin email address (from WP settings)

Email Content:

Survey title
Respondent name/email
Completion timestamp
Link to view response in admin

Enable/Disable: Navigate to WB Surveys → Settings → Notifications

Toggle Admin Notification on Completion

Respondent Confirmation Emails

Triggered when: A user completes a survey

Sent to: Respondent’s email address

Email Content:

Survey title
Thank you message
Copy of their responses (optional)
Next steps or call-to-action

Enable/Disable: Navigate to WB Surveys → Settings → Notifications

Toggle Send Confirmation to Respondent

Email Placeholders

Customize email templates with dynamic content:

Placeholder	Replaced With
`{survey_title}`	Survey name
`{user_name}`	Respondent name
`{user_email}`	Respondent email
`{completion_date}`	Date completed
`{response_url}`	Admin view link
`{site_name}`	WordPress site name
`{site_url}`	Site homepage URL

Example Template:

Hi {user_name},

Thank you for completing our {survey_title} survey on {completion_date}.

Your feedback helps us improve {site_name}.

Best regards,
The {site_name} Team

Managing Responses

Deleting Individual Responses

From Response List:

Hover over response row
Click Delete link
Confirm deletion

From Single Response View:

Open response details
Click Delete button
Confirm deletion

What Gets Deleted:

Response record from database
All answer data
Response meta fields
Decrements survey completion count

Note: Deletion is permanent and cannot be undone.

Bulk Operations

Select Multiple Responses:

Check boxes next to responses
Select Bulk Actions dropdown
Choose action: Delete
Click Apply

Available Bulk Actions:

Delete — Remove selected responses

Safety Tip: Always export before bulk deleting.

Response Data Storage

Database Tables

Main Response Table: wp_wbsurvey_responses

Column	Type	Purpose
`id`	bigint	Unique response ID
`survey_id`	bigint	Survey post ID
`user_id`	bigint	WordPress user (0 for guests)
`email`	varchar	Respondent email
`ip_address`	varchar	IP address
`user_agent`	text	Browser/device info
`response_data`	longtext	JSON of all answers
`status`	varchar	completed/started
`started_at`	datetime	Begin timestamp
`completed_at`	datetime	Finish timestamp
`created_at`	datetime	Record creation

Response Meta Table: wp_wbsurvey_response_meta

Stores additional metadata for responses.

Column	Purpose
`response_id`	Links to main response
`meta_key`	Meta field name
`meta_value`	Meta field value

Privacy Considerations

User Rights:

Right to access their responses
Right to delete their data
Right to export their data

Implementation:

Use WordPress privacy tools
Add survey responses to data export
Include responses in erasure requests

IP Address Storage

IP addresses are personally identifiable information.

Legal Basis Required:

Legitimate interest (fraud prevention)
Consent (disclosure in privacy policy)
Legal obligation (varies by jurisdiction)

Best Practices:

Disclose IP collection in privacy policy
Consider anonymizing after X days
Provide option to disable IP logging

Troubleshooting

Responses not appearing

Check survey status is published
Verify responses submitted successfully
Clear admin page cache
Check database table exists

Export file empty

Filter may be excluding all responses
Survey has no completed responses
Permission issue generating file
Check PHP memory limit

Email notifications not sending

Verify SMTP configuration
Check spam folder
Test with WP Mail SMTP plugin
Review email logs
Confirm recipient email valid

Completion rate incorrect

Stats calculate on page load
Clear transient cache
Check for database errors
Verify counter increments on submit

Documentation by Wbcom Designs — docs.wbcomdesigns.com