Licensing & Updates FAQ
Quick answers to license and update questions.
License Basics
Section titled “License Basics”What’s included with my license?
Section titled “What’s included with my license?”| Included | Details |
|---|---|
| Theme files | Full BuddyX Pro installation |
| Updates | One-click updates for license period |
| Support | Email support from our team |
| Documentation | Full user and developer guides |
How many sites can I use it on?
Section titled “How many sites can I use it on?”| License | Sites | Support Period |
|---|---|---|
| Single Site | 1 | 1 year |
| 5 Sites | Up to 5 | 1 year |
| Unlimited | Unlimited | 1 year |
What happens when my license expires?
Section titled “What happens when my license expires?”- Theme keeps working - Your site continues normally
- No updates - Can’t download new versions
- No support - Can’t submit tickets
- Renew anytime - Usually 50% discount
Activating Your License
Section titled “Activating Your License”Where do I enter my license key?
Section titled “Where do I enter my license key?”- Appearance > Customize
- Open Theme License panel
- Paste your license key
- Click Activate License
- Click Publish
Where do I find my license key?
Section titled “Where do I find my license key?”- Log into wbcomdesigns.com/my-account
- Go to Downloads
- Copy your license key
Can I transfer my license to another domain?
Section titled “Can I transfer my license to another domain?”Yes:
- Deactivate on old site (Customize > Theme License > Deactivate)
- Activate on new site with same key
You can also manage sites from your account dashboard.
How do I move my license to a new site if I can’t reach the old one?
Section titled “How do I move my license to a new site if I can’t reach the old one?”If the old site is gone, offline, or you no longer have access, you can’t deactivate from its Customizer - so free the activation from your account instead:
- Log into wbcomdesigns.com/my-account
- Go to Licenses (or Downloads) and open your BuddyX Pro key
- Deactivate the old site’s URL from the list of managed sites
- On the new site, go to Customize > Theme License, paste the same key, and click Activate License
Still stuck, or the site limit is full with a URL you can’t remove? Email support@wbcomdesigns.com with your license key and we’ll reset it for you.
Updates
Section titled “Updates”How do I update the theme?
Section titled “How do I update the theme?”Automatic (license active):
- Go to Dashboard > Updates
- Find BuddyX Pro
- Click Update Now
Manual (license expired):
- Download latest from your account
- Appearance > Themes > Add New > Upload
- Replace existing version
Will I lose my settings when updating?
Section titled “Will I lose my settings when updating?”No. Customizer settings are stored in the database and preserved during updates.
Update failed - what do I do?
Section titled “Update failed - what do I do?”- Check your license is active
- Try manual update via FTP
- Increase PHP memory limit to 256MB
- Contact support if still failing
Related
Section titled “Related”Got a question? We’re a friendly team - happy to help. Email support@wbcomdesigns.com